How can we help?
Help with the mobile app, location tracking, orders and invoices, and your account. Start with the frequently asked questions, or write to or call the support team.
Frequently asked questions
Quick answers to the most common questions.
How do I install the Nexis mobile app?
Nexis Sales is on the App Store and on Google Play: the links are at the bottom of this page. Sign in with the same e-mail and password you use on the web.
How does location tracking work?
Nexis uses your device's GPS to track your location during work hours. Tracking is only active while you have an active work day (clocked in). You can see your location history and route on the map. Location permission must be granted in your device's settings.
Can I use Nexis offline?
Yes. The mobile app works offline: you can create orders, record visits and capture observations without a connection. The data syncs automatically when you are back online.
How do I reset my password?
Choose "Forgot password?" on the sign-in screen and enter your e-mail address. You will receive a link to reset your password by e-mail. If it does not arrive, check your spam folder or contact your administrator.
How do I create and manage routes?
Open Areas, choose an area and create a new route. Add stops by choosing accounts, points of sale or custom locations. You can reorder the stops, duplicate routes and follow the visits in real time.
Who can see my location data?
Your organization's administrators and managers, on the Field Operations and Map pages. Location tracking is only active during your work day, between clock-in and clock-out, and you control location permission in your device's settings.
Still need help?
Send us a message and the support team will get back to you as soon as possible.